In the event that the wrong order information is entered, there is a $45 charge that you will be responsible for to return and resend it with the right information.
You may return your item in 30 days from the day it gets shipped out. Submit a cancellation and note that you are responsible to send the item/s back to our warehouse on your own account should you require a refund or an exchange.
Alternatively, you can claim a 100% store credit of your item total should you choose not to return it.
CANADA/USA & International Returns/Exchanges
Email: firstname.lastname@example.org + Include Order Number & Reason for Return
Depending on the shipping method you sent your package to us with, please keep in mind travel time to our warehouse along with 5-7 business days for us to process your return once received.
We only accept returns sent by mail. Keep your proof of postage and your tracking number as we are not liable for return packages that are lost or stolen in transit.
Refunds will be sent to your original payment method on full priced items returned to us, after the item has been inspected and approved.
Rules for returns:
‣ Must be returned within 30 days of the items being shipped from our fulfillment centers
‣ Items to be returned in their original packaging
‣ Tags to be attached to the unworn item/s
‣ Items that contain any evidence of wear, stains, or odors will not be accepted.
Should these rules not be followed, Halo Braxton reserves the right to return the item back to you upon the purchaser’s expense and/or not refund for that item.
Items with an approved manufacturing fault will be replaced or refunded to your original payment method. If the product is disapproved for a defect or considered out of warranty, it will be shipped directly back to you, at the consumer's expense.
Shipment takes place on business days (Monday to Friday), excluding Canadian Holidays.
Please allow 5-7 business days for order processing. This may take longer during special releases, major holidays, and sale periods.
If you are an international customer who wishes to return or exchange any items then please note that you will be accountable for shipping fees. As long as returns are shipped back to us within 30 days of the delivery of your order and your items are in the same condition we sent them in, we will be able to send a refund. Returns can be sent back to our warehouse using your own courier method, just be sure to label the package with your order number to speed up the process.
If you would like to exchange your item then you will need to return it and purchase the item you would prefer through a new order.